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Insurance Company
How One of Mexico’s Leading Insurance Companies Transformed Its Connectivity Experience with Intelligent APs and Mist Edge
Introducction
In organizations with thousands of employees, multiple locations, and a growing reliance on digital applications, the wireless network becomes a critical component of daily operations. Ensuring stable connectivity, real-time visibility, and rapid incident response is a constant challenge, especially when the infrastructure must support thousands of simultaneously connected devices.
Facing this reality, one of Mexico’s largest insurance companies launched a wireless network modernization initiative aimed at improving the user experience, optimizing IT operations, and laying the foundation for intelligent network management powered by artificial intelligence.
Client Description
The customer is one of the leading organizations in Mexico’s insurance industry, with operations distributed across multiple corporate buildings and service centers. Its technology infrastructure supports critical business processes that require high availability, mobility, and a consistent digital experience for employees, executives, and end users.
As its operations continued to grow, the organization needed a more efficient and easier-to-manage network. It sought a modern platform capable of delivering comprehensive visibility, advanced diagnostic capabilities, and tools that could proactively identify issues before they impacted users.
The Solution
Beyond Technology designed and implemented a solution based on next-generation Access Points and Mist Edge technology, enabling a significant transformation in the management of the company’s wireless network.
The project included the deployment of 366 Access Points across 13 buildings and four strategic locations, providing connectivity for up to 6,675 concurrent users. The architecture was complemented by redundant Mist Edge servers capable of supporting up to 5,000 tunnels or Access Points, 100,000 concurrent clients, and throughput of up to 100 Gbps.
In addition to modernizing the infrastructure, the solution incorporated advanced artificial intelligence capabilities for monitoring, analytics, and operational automation. This provided centralized visibility into devices, users, and network events through a single management console, enabling the early detection of anomalies and the proactive implementation of preventive and corrective actions.
Throughout the implementation, Beyond Technology maintained a strong on-site presence, provided specialized technical support, and worked closely with the customer’s internal teams to ensure a successful adoption of the new technology.
Growth Plan
Project Impact
Beyond the technology upgrade itself, the project delivered measurable business and operational benefits.
With the unified visibility provided by the platform, IT teams can now identify potential issues before users report them, reducing response times and improving overall service levels.
Artificial intelligence capabilities accelerated incident analysis and corrective action recommendations, increasing operational efficiency while strengthening proactive infrastructure management.
The results were also reflected in key operational metrics. Network-related incidents decreased by 67%, while Wi-Fi-related incidents were reduced by 34%. As a result, users experienced a significant improvement in service stability and performance, contributing to a more consistent and reliable digital experience across the organization.
The implementation established a future-ready technology foundation, enabling the company to move toward a smarter, more automated, and user-centric operating model.
Project Results
