How a retail chain modernized Mobile Device Management with Workspace ONE across thousands of stores in Mexico

INTRODUCTION

In the retail sector, where operational efficiency and technological availability are critical to success, having tools that enable centralized management of thousands of devices is essential for agile scaling. One of the largest convenience store chains in Mexico identified the need to unify the management of its mobile device fleet deployed across thousands of locations. To achieve this, it implemented Workspace ONE (WSO) licensing—a solution that enabled the company to standardize, secure, and monitor its mobile infrastructure in real time from a single platform.

CUSTOMER DESCRIPTION

The company is one of the leading nationwide convenience store chains in Mexico, known for its high volume of daily transactions and distributed operational capacity. Its network spans thousands of retail locations, requiring efficient device management for operations such as payment processing, inventory control, logistics coordination, and customer service. Remote administration, app updates, and data security are all critical to maintaining service quality.

Growth Plan

The company plans to continue expanding WSO licensing to new devices as its store network grows. It also intends to integrate additional analytics and automation solutions to enhance its enterprise mobility strategy and operational efficiency.

SOLUTION

To strengthen its digital operations across stores, the company implemented:

Workspace ONE (WSO) licensing for centralized management of devices, users, and applications.
Advanced security and compliance policiesto control access to data and applications based on user profile and device status.
Deployment and configuration automation** to reduce human error and accelerate the rollout of new devices.
Real-time visibility into device status, with monitoring tools for proactive support and rapid incident resolution.

Project results

Unified management of thousands of devices from a single console, simplifying update and maintenance processes.
Significant reduction in response times to failures, improving operational availability at the store level.
Stronger security controls, including multifactor authentication and conditional access.
Optimized user experience, making devices easier to use for store personnel.

Project impact

The modernization of the network infrastructure has enabled the airline to operate with greater stability, security, and efficiency. The upgrade of the Network Core in its Data Centers and enhanced connectivity have improved the experience for both employees and passengers, reinforcing its position as one of the most reliable and technologically advanced airlines in the region.