How a service station network optimized Device Management with SOTI to improve field operations

INTRODUCTION

In the energy sector, mobility and operational efficiency are essential to deliver continuous, safe, and high-quality service at every point of sale. One of the largest service station networks in Mexico identified the need to enhance the management of its mobile devices used in tasks such as payment processing, logistics monitoring, and inventory management. To address this, the company implemented SOTI licencing a specialized solution that enabled full control and real-time visibility of its terminals distributed across hundreds of stations nationwide.

CUSTOMER DESCRIPTION

The company is a national network of service stations and part of one of Mexico’s most prominent retail groups. With broad geographic coverage, it focuses on delivering agile, reliable, and secure service to its customers. Its daily operations rely on mobile terminals used to process transactions, check inventories, verify pricing, and log deliveries in real time. This infrastructure demands a robust platform that ensures device availability, security, and efficient management.

Growth plan

The company plans to extend the use of SOTI to new locations and to more device types used by its field personnel. It also aims to integrate the platform’s advanced analytics capabilities to anticipate usage trends, wear patterns, and upgrade needs.

SOLUTION

To standardize and strengthen terminal management, the company implemented:

SOTI MobiControl licensing for remote device management, enabling tasks such as configuration, updates, diagnostics, and locking from a single console.
Custom security policies to protect devices in case of loss or misuse.
Real-time health monitoring of devices, with automated alerts in case of incidents.
Deployment automation to speed up the onboarding of new devices in the field without the need for onsite technical assistance.

Project results

Centralized and efficient management of hundreds of terminals, reducing intervention and maintenance times.
Greater operational security, with remote access control, data wiping, and device tracking.
Improved device availability, thanks to preventive monitoring and remote support.
Reduced operational costs, by minimizing travel and resolving issues proactively.

Project impact

The modernization of the network infrastructure has enabled the airline to operate with greater stability, security, and efficiency. The upgrade of the Network Core in its Data Centers and enhanced connectivity have improved the experience for both employees and passengers, reinforcing its position as one of the most reliable and technologically advanced airlines in the region.